Recalletta.ai – Terms of Service
Last updated: 2025-11-21
These Terms of Service (“Terms”) govern your access to and use of the recalletta.ai website, APIs, SDKs, plugins, and related applications and services (collectively, the “Service”) provided by SeriousBit SRL, a company organized under the laws of the Republic of Moldova, having its registered office at [full registered address] (“SeriousBit”, “Company”, “we”, “us”, or “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and “you” and “your” will refer to that organization.
If you do not agree to these Terms, do not access or use the Service.
1. Scope of the Service
1.1 Purpose. The Service provides a memory‑persistence and context management layer for coding‑related AI assistants and tools. It enables you and your applications to:
- Store and retrieve “memory” relating to user preferences, codebases, prompts, and other contextual information;
- Associate such memory with user identities, projects, repositories, and other identifiers;
- Integrate with third‑party AI models, IDEs, and development tools via APIs, SDKs, plugins, and connectors.
1.2 No Legal, Financial, or Professional Advice. Any code, text, or suggestions produced or retrieved via the Service or through integrated AI providers are for informational purposes only. You are solely responsible for reviewing, testing, and validating any such output before using it in any environment (including development, staging, or production).
1.3 Third‑Party Models and Services. The Service may connect to or rely on third‑party large language models, hosting providers, integrations, and other services (“Third‑Party Services”). Use of Third‑Party Services may be subject to additional terms and policies between you and the relevant third party. We do not control and are not responsible for Third‑Party Services.
2. Eligibility and Accounts
2.1 Eligibility. You may use the Service only if:
- You are at least 18 years old (or the age of legal majority in your jurisdiction), and
- You have the legal capacity to enter into a binding contract with us.
2.2 Account Registration. To use certain features, you must create an account and provide accurate, current, and complete information. You agree to keep your account information up to date.
2.3 Account Security. You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activities that occur under your account. You must promptly notify us at support@seriousbit.com of any suspected unauthorized access or security breach involving your account or API keys.
2.4 Organizational Use. If you create an account or use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and you agree that all actions taken under your account will comply with these Terms and with your internal policies.
3. Definitions
For purposes of these Terms:
- “User Content” means any data you or your end users submit to the Service, including but not limited to source code, text, prompts, chat logs, comments, configuration files, repository metadata, and other information.
- “Memory Data” means any information that the Service stores, indexes, or derives in order to maintain long‑term context for AI assistants, including embeddings, summaries, references, associations, labels, and metadata created or managed by the Service based on User Content or usage.
- “Output” means any text, code, or other information produced via the Service, including via integrated AI models, in response to prompts or other inputs.
In practice, User Content and Memory Data may overlap; unless otherwise stated, Memory Data is treated as a subset or derivative of User Content for purposes of these Terms.
4. Rights in User Content, Memory Data, and Output
4.1 Ownership of User Content and Memory Data. As between you and SeriousBit, you retain all rights, title, and interest (including intellectual property rights) in and to your User Content and Memory Data, subject to the license you grant us in this Section 4.
4.2 License to SeriousBit. You grant SeriousBit a worldwide, non‑exclusive, royalty‑free license to host, store, process, reproduce, transmit, adapt, and otherwise use User Content, Memory Data, and Output solely for the following purposes:
- Providing, maintaining, securing, and improving the Service;
- Generating, storing, and serving memory and context for your authorized AI assistants and tools;
- Preventing or addressing security issues, fraud, abuse, and technical problems;
- Complying with applicable law and enforcing these Terms.
4.3 Data Used for Model Training. By default, the Service is operated under the following data‑use principle:
We do not use your User Content, Memory Data, or Output to train or improve generic, shared base AI models that are made available to other customers.
We may use aggregated and anonymized usage statistics (e.g., request counts, latency, error rates, feature usage) that do not include your raw User Content or Memory Data to improve the Service.
If, in the future, we offer an opt‑in program allowing certain customers to permit the use of their data for model training or research, such use will occur only where you have explicitly opted in via account settings or a written agreement.
4.4 Third‑Party AI Providers. When you request that we process User Content or Memory Data through a Third‑Party Service (for example, an external AI model), you authorize us to transmit that data to such Third‑Party Service in accordance with their terms. SeriousBit is not liable for how those third parties handle your data; you are responsible for reviewing the applicable third‑party terms and privacy policies.
4.5 Ownership of Output. Subject to these Terms and to any terms imposed by underlying AI providers, as between you and SeriousBit, you own the Output generated for you to the extent permitted by law. You are solely responsible for:
- Assessing whether the Output is accurate, complete, and suitable for your use;
- Ensuring that your use of the Output does not infringe third‑party rights or violate any law or regulation.
4.6 Feedback. If you provide any suggestions, ideas, or comments regarding the Service (“Feedback”), you grant SeriousBit a perpetual, irrevocable, worldwide, sublicensable, royalty‑free license to use, modify, and incorporate such Feedback into its products and services without obligation or compensation to you.
5. Confidentiality and Sensitive Data
5.1 Confidential Information. We will treat your non‑public User Content and Memory Data as confidential and will use it only as described in these Terms and in our Privacy Policy. We will not disclose your confidential information to third parties except:
- To subprocessors and service providers acting on our behalf under obligations of confidentiality and security;
- As required by law, regulation, or legal process (in which case, where legally permitted, we will attempt to notify you in advance);
- With your prior consent.
5.2 Sensitive Data. You are responsible for deciding whether to use the Service with personal data, confidential business information, or proprietary source code. You must not use the Service to process data subject to special legal protections (for example, certain categories of sensitive personal data or export‑controlled information) unless you ensure that such use complies with all applicable laws and that the configuration and deployment of the Service are appropriate for such data.
5.3 End‑User Agreements. If you embed or integrate the Service into your own applications or products, you are responsible for ensuring that your own terms and privacy notices with your end users permit you to:
- Send their data to the Service; and
- Store and use Memory Data as described in these Terms.
6. Privacy and Data Protection
6.1 Privacy Policy. Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, share, and protect personal data. The Privacy Policy is incorporated into these Terms by reference.
6.2 Data Processing Roles. Depending on the context, SeriousBit may act as:
- An independent “controller” (or equivalent under applicable law) when it determines the purposes and means of processing personal data (e.g., for account management, billing, security, and service improvement); and/or
- A “processor” or “service provider” when it processes personal data on your documented instructions (e.g., when storing and serving Memory Data on your behalf).
Where required by applicable data protection laws (including, where applicable, the EU General Data Protection Regulation (GDPR) or equivalent), the parties may enter into a separate Data Processing Agreement (“DPA”), which will govern such processor‑level processing. If there is a conflict between the DPA and these Terms, the DPA will prevail for such processing.
6.3 Data Retention. We may retain User Content and Memory Data for as long as your account is active and for a reasonable period thereafter for backup, audit, and legal compliance purposes, unless you request deletion and we are not legally required or permitted to retain it.
6.4 Data Subject and User Rights. To the extent required by applicable law, we will assist you in responding to requests from data subjects (or equivalent) exercising their rights (e.g., access, deletion) where those requests relate to personal data processed by the Service and where you cannot reasonably address them without our assistance.
7. Acceptable Use
You agree not to, and not to permit others to, do any of the following:
7.1 Unlawful or Rights‑Violating Use.
- Use the Service in any manner that violates any applicable law or regulation (including intellectual property, privacy, and data protection laws);
- Use the Service to generate, store, or disseminate content that is illegal, abusive, defamatory, fraudulent, or that promotes violence or discrimination.
7.2 Security Violations.
- Attempt to gain unauthorized access to any accounts, systems, or networks connected to the Service;
- Probe, scan, or test the vulnerability of systems or networks without prior written authorization from SeriousBit;
- Interfere with, disrupt, or attempt to overload the Service or the networks or systems connected to it.
7.3 Malicious or High‑Risk Use.
- Use the Service to intentionally create, distribute, or assist in the creation of malware, ransomware, or other harmful code;
- Use the Service in safety‑critical or high‑risk environments where failure or delay of the Service could reasonably be expected to lead to death, personal injury, or severe physical or environmental damage.
7.4 Abuse of API and Resources.
- Circumvent or attempt to circumvent any rate limits, quotas, or usage restrictions described in documentation or applied by us;
- Use automated systems to call the Service in a manner that burdens or degrades infrastructure beyond normal and permitted usage or interferes with other users.
7.5 Misrepresentation.
- Misrepresent your identity or affiliation, or the origin of any User Content;
- Remove, obscure, or alter any proprietary notices or labels on or within the Service.
SeriousBit reserves the right to investigate and, where appropriate, suspend or terminate access to the Service for any violation of this Section 7.
8. Intellectual Property of the Service
8.1 Ownership. The Service, including all software, interfaces, APIs, designs, know‑how, documentation, and any improvements or derivative works thereof, is owned by SeriousBit or its licensors and is protected by copyright and other intellectual property laws.
8.2 License to Use the Service. Subject to your compliance with these Terms, SeriousBit grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable license to access and use the Service for your internal business or personal purposes.
8.3 Restrictions. Except to the extent permitted by applicable law, you may not:
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Service;
- Copy, frame, or mirror any part of the Service, other than for your own backup and archival purposes;
- Rent, lease, lend, sell, sublicense, or distribute the Service or any portion thereof to third parties.
9. Open Source and Third‑Party Components
The Service may include or rely on open‑source software and other third‑party components, which may be subject to their own licensing terms. To the extent required by such licenses, their terms are incorporated into these Terms by reference. In the event of a conflict between such third‑party terms and these Terms with respect to the relevant component, the third‑party terms will govern your use of that component.
10. Beta Features and Experimental Services
From time to time, we may offer features or services identified as alpha, beta, preview, or experimental (“Beta Features”). Beta Features may be incomplete or unstable, may be changed or discontinued at any time, and are provided “as is” without any warranties or service‑level commitments. Your use of Beta Features is at your sole risk.
11. Fees, Billing, and Taxes
11.1 Fees. Certain features of the Service may be offered for a fee (“Paid Services”). Applicable fees, billing cycles, and payment terms will be described in an order, pricing page, or separate agreement between you and SeriousBit (an “Order”).
11.2 Payment. You authorize SeriousBit or its payment processor to charge all applicable fees using your selected payment method. You remain responsible for any unpaid amounts. If a payment cannot be processed, we may suspend or terminate your access to the Paid Services.
11.3 Subscription and Renewal. If you purchase a subscription, it may renew automatically at the end of the applicable term at the then‑current rates, unless you cancel before the renewal date in accordance with your Order or account settings.
11.4 Taxes. Fees are exclusive of any value‑added tax (VAT), sales tax, or similar levies imposed by taxing authorities. You are responsible for paying all such taxes, duties, and charges (other than taxes based on SeriousBit’s net income).
11.5 No Refunds. Unless otherwise stated in an Order or required by applicable law, fees paid are non‑refundable.
12. Service Changes and Availability
12.1 Modifications. SeriousBit may modify, update, or discontinue the Service or any part thereof at any time, including by adding or removing features, limits, or integrations. Where changes are material and negatively affect you, we will use reasonable efforts to provide notice.
12.2 Availability. We will make commercially reasonable efforts to keep the Service operational, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our reasonable control.
13. Term and Termination
13.1 Term. These Terms remain in effect while you access or use the Service.
13.2 Termination by You. You may stop using the Service at any time and may request closure of your account via your account settings or by contacting us at support@seriousbit.com.
13.3 Termination or Suspension by SeriousBit. We may suspend or terminate your access to the Service, in whole or in part, at any time if:
- You materially breach these Terms or any applicable policy;
- Your use poses a security risk, may cause harm, or may expose SeriousBit or others to liability;
- We are required to do so by law, regulation, or a third‑party provider.
13.4 Effect of Termination. Upon termination for any reason:
- Your right to access and use the Service immediately ceases;
- We may deactivate or delete your account and associated data after a reasonable retention period, except where we are required or permitted to retain it by law or for legitimate business purposes;
- Provisions that by their nature should survive termination (including but not limited to Sections 4–7, 8.1, 9, 11.5, 13.4, 14–20) will continue to apply.
13.5 Data Export. Before termination or within any grace period we may provide, you are responsible for exporting any User Content and Memory Data you wish to retain. We may, but are not obligated to, provide data export tools.
14. Disclaimers
To the maximum extent permitted by applicable law:
- The Service, including all Beta Features, Output, and any content or information provided, is offered on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory.
- SeriousBit specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement, and any warranties arising from course of dealing or usage of trade.
- SeriousBit does not warrant that the Service will be uninterrupted, error‑free, or secure, or that any Output or results obtained from using the Service will be accurate, complete, or reliable.
You are solely responsible for how you use the Service, User Content, Memory Data, and Output, including any deployment of Output in production systems, critical workflows, or revenue‑generating environments.
15. Limitation of Liability
To the maximum extent permitted by applicable law:
15.1 Exclusion of Certain Damages. In no event will SeriousBit be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for loss of profits, revenues, goodwill, data, or use, even if informed of the possibility of such damages.
15.2 Cap on Liability. SeriousBit’s aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount you have paid to SeriousBit for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
15.3 Exceptions. The limitations in this Section 15 do not apply where prohibited by mandatory law. They also do not limit your payment obligations or any liability that cannot be limited under applicable law.
16. Indemnification
You agree to indemnify, defend, and hold harmless SeriousBit and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of the Service, User Content, Memory Data, or Output;
- Your violation of these Terms or any applicable law or regulation;
- Any dispute between you and your end users or between you and a third party relating to your use of the Service.
SeriousBit reserves the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate in asserting any available defenses.
17. Export Control and Sanctions
You may not use or access the Service if you are located in a country or territory subject to comprehensive sanctions, or if you are otherwise designated on any applicable sanctions or restricted‑party list. You agree to comply with all applicable export control and sanctions laws in connection with your use of the Service.
18. Governing Law and Dispute Resolution
18.1 Governing Law. These Terms and any disputes arising out of or relating to them or the Service will be governed by and construed in accordance with the laws of the Republic of Moldova, without regard to its conflict‑of‑laws principles.
18.2 Jurisdiction. Subject to any mandatory arbitration or consumer protection rights that may apply, the courts of Chișinău, Republic of Moldova will have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the Service. You and SeriousBit consent to the personal jurisdiction of such courts.
18.3 Injunctive Relief. Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief in any competent court to protect its confidential information or intellectual property rights.
19. Changes to These Terms
SeriousBit may revise these Terms from time to time. When we do so, we will update the “Last updated” date at the top of this page and may provide additional notice (for example, via email or in‑product notification) for material changes. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.
20. Miscellaneous
20.1 Entire Agreement. These Terms, together with any Order, DPA, and policies referenced herein (such as the Privacy Policy), constitute the entire agreement between you and SeriousBit regarding the Service and supersede all prior and contemporaneous agreements or understandings relating to the Service.
20.2 Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without SeriousBit’s prior written consent. SeriousBit may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, or by operation of law.
20.3 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
20.4 No Waiver. SeriousBit’s failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
20.5 Force Majeure. SeriousBit will not be liable for any delay or failure to perform arising out of causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or failures of third‑party networks or services.
20.6 Notices. SeriousBit may provide notices to you via email, through the Service, or by posting on the recalletta.ai website. You may provide notices to SeriousBit at support@seriousbit.com or at its then‑current registered address as published on its website.
21. Contact
If you have any questions about these Terms or the Service, you can contact:
SeriousBit SRL Email: support@seriousbit.com Address: Republic of Moldova, Straseni, Cojusna, str. Viteazul Mihai, 223
If you tell me whether you want anything stricter (for example: hard guarantees on “no training on customer data” beyond what is written, special handling for on‑prem/self‑hosted deployments, or explicit SLAs), I can adapt the relevant sections accordingly.